Firstly, we’d first like to say, we would love to give you all a hug and to state that we remain available to provide all services from our rooms in Claremont.
The team at the Elizabeth Clinic would like to reassure you that we are committed to the health and safety of all visitors and have put in place several measures as precautions.
What precautions have we implemented?
- Handwash/soap is available in all bathrooms.
- Hand towels are replaced daily.
- We wash our hands thoroughly between each appointment and will refrain from shaking hands.
- High frequency touch areas such as door handles therapy rooms are cleaned between each session.
- Tissues and bins are available in our waiting area and in therapy rooms.
- Toys and magazines have been put away and our creche is closed until further notice
- Alcohol based hand sanitizer is available in rooms with surface wipes and disinfectant.
- The high touch areas in the kitchen, reception and bathroom will be cleaned every two hours.
What implications are there in terms of privacy?
In the event that our staff or any of our clients or visitors (as the case may be) contract Covid-19, we may be required to disclose names and contact details of people we have been in contact with to The Australian Health Protection Principal Committee (AHPPC), as well as the nature of our contact. We will protect your privacy in as much as is possible, whilst giving only necessary information.
Our commitment to you
- We will take precautions and regularly review our health and safety procedures in order to protect our practitioners and clients.
- In the event that one of us are ill but fail to meet the criteria for testing, we will remain home for 14 days as advised by the The Australian Health Protection Principal Committee (AHPPC) for Health Care Workers (HCW)
- In the event that any of our team contract Covid-19, they will self-isolate until they are confirmed clear of the virus and offer all sessions online if they are well enough.
- Please note that a practitioner will not work if they are not well enough.
- In the event that we find out AFTER the fact that a client or colleague has had contact with someone with Covid-19, we will advise you, via email or phone and we will discuss whether in person or online sessions would be appropriate for you.
- We will be as informed as possible and direct you to suitable sources.
Our requests
- We request that you wash your hands thoroughly upon arrival at our clinic.
- We request that you bring and use your own hand-sanitiser if possible.
- We can offer several more isolated waiting room options to our vulnerable patients or you are welcome to wait in your car.
- You may want to bring a clean bed sheet or towel to place over the consult furniture.
- We request that you do not visit the clinic for at least 14 days if you have returned from overseas or interstate even if you do not have any symptoms. Instead, organise a video session to allow us to continue continuity of care.
- We request that you do not attend your appointment face to face, if you are unwell with any cold, cough or ‘flu like symptoms. If you do attend with any such symptoms, you may be asked to return home. Please instead organise a video or telephone session.
- If you are experiencing mild symptoms but would like to still attend, we will use reasonable efforts to offer the appointment online. We will ask you to complete a Telehealth Consent form if you have not already.
Session Fee Policy
As per our standard Session Fee Policy, we ask that you make every arrangement to be able to attend your session in person.
However, if you are unable to attend for whatever reason, we will try to accommodate your session via video or phone. Regardless if you choose to attend your scheduled sessions, you will be responsible for the session fee. In these cases, you will not be eligible for a medicare rebate unless you are deemed appropriate for bulkbilling.
If your practitioner is unable to attend the session for any reason, we will advise you by email or phone at the earliest opportunity. While our practitioners are not immune to contracting Covid-19, they may still be able to offer their services via phone and video.
The government telehealth options are available for some patients. This will be at the discretion of the individual clinician to decide if this is an option they are prepared to offer. Face to face sessions are our preference and are better clinically, but the clinician can determine if the use of these COVID-19 Medicare items is appropriate for them and your clinical care.
Like most businesses, we have been impacted heavily by this and we have staff to pay and a premises to run. We are doing our best to provide the services that our patients need, but please keep in mind that this is a time of great uncertainty for all and we all need to do our best and be kind to each other.
Please ask to speak to the practice manager or email us at enquiries@elizabethhclinic.com.au if you have any concerns.
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